Processing Time
Orders are usually processed within 1-3 business days after payment is confirmed. During holidays, promotions or high-volume periods, processing may take longer.
Shipping Time
Estimated delivery time depends on the destination and shipping method selected at checkout.
General estimate:
- Standard shipping: 7-15 business days
- Express shipping: 3-7 business days, if available
Actual delivery time may vary due to customs, carrier delays, weather or local delivery conditions.
Shipping Fee
Shipping fees are calculated at checkout based on the delivery address and shipping method.
Free shipping may be available when the order reaches the current free shipping threshold.
Tracking
When your order ships, you will receive a shipping confirmation email with tracking information if tracking is available.
Customs and Duties
For international orders, customs duties, import taxes or local fees may be charged by the destination country. These fees are the responsibility of the customer unless otherwise stated at checkout.
Lost or Delayed Packages
If your package is delayed or appears lost, please contact us with your order number and tracking number. We will help check the shipping status with the carrier.
Address Accuracy
Please make sure your shipping address is complete and accurate. We are not responsible for delays or failed delivery caused by incorrect address information.